Refund policy

HBH Professional offers both hair care products and hair extensions. Because these are two different product categories, they follow separate refund and order policies . Please review the section that applies to your purchase before placing your order.

HBH Professional Collection Policy

Hair Care and Non-Hair Extension Items

30 Day Return Policy

Hair products, excluding hair extensions, are eligible for return consideration within 30 days of delivery.

You have 30 days after receiving your item to request an exchange, store credit, or to report any delivery issues.

Eligibility for a return is determined on a case by case basis and approval is not guaranteed.

To initiate a return request, you must email zuri@hbhpro.com to start the process.

Return Eligibility Requirements

If your return request is approved, the item must meet all of the following conditions:

• Unworn and unused

• In the same condition as received

• Original tags attached

• Returned in original packaging

• Receipt or proof of purchase required

Approved returns are eligible for exchange or store credit only . Shipping costs are non refundable.

Damaged, Defective, or Incorrect Hair Products

If your hair product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email zuri@hbhpro.com with:

• Your order number

• Clear photos or videos of the issue

• A brief description of the problem

All claims are reviewed on a case by case basis.

The Back Bar Professional Access Policy

Back Bar Products, Licensed Stylists Only

HBH Professional Back Bar products are reserved exclusively for licensed stylists who have been approved for our Back Bar program. Back Bar pricing and sizing are intended for professional salon use and approved professional accounts only.

Unauthorized Back Bar Orders

Orders placed for Back Bar products by customers who are not licensed stylists or who have not been approved for Back Bar access are considered unauthorized.

If a Back Bar order is placed without proper approval, HBH Professional reserves the right, at our sole discretion, to take one or more of the following actions:

• Cancel the order in full and issue a refund

• Edit the order to remove Back Bar items

• Convert the order to available retail sizing and pricing, if applicable

This policy applies even if the website, product page, or system temporarily displayed Back Bar products or pricing at the time the order was placed.

Approval for Back Bar access must be granted prior to purchase. Placing an order does not constitute approval, eligibility, or acceptance into the Back Bar program.

No Guarantee of Fulfillment

Back Bar orders submitted without approval are not guaranteed to be fulfilled. HBH Professional is not obligated to honor Back Bar pricing, sizing, access, or availability for unauthorized purchases.

Acknowledgement at Checkout

Back Bar Products Only

“I understand that Back Bar products are reserved exclusively for licensed stylists approved for HBH Professional Back Bar access. Orders placed without approval may be edited or canceled.”

By placing an order, you acknowledge that you have reviewed and agree to this Back Bar Professional Access Policy, our Shipping Policy, and Terms of Service.

Hair Extensions Policy

Bundles and Closures Only

All Hair Extension Sales Are Final

All hair extensions are final sale.

This policy applies to bundles and closures only.

Hair extensions are prepared, paid for, and shipped internationally once your order is placed. Due to this fulfillment process and hygiene standards, we do not accept returns, exchanges, refunds, or store credit for hair extensions under any circumstances.

Exceptions for Defective or Incorrect Hair Extensions

If your hair extensions arrive damaged, defective, or incorrect , you must contact us within 48 hours of delivery.

Email hair@hbhpro.com with:

• Your order number

• Photos or videos clearly showing the issue

• Photos of the original packaging

• A brief description of the problem

Shipping Delays and Customs

Shipping timelines, international fulfillment, and delivery responsibilities are outlined in our Shipping Policy.