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This Privacy Policy describes how hbhpro.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at HBHProfessional@gmail.com or by mail using the details provided below:

4202 West 56th Street, C2, Indianapolis IN 46254, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection:
    • Source of collection:
    • Disclosure for a business purpose:
    • Personal Information collected: n/a
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
    • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. 

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

    Last updated: 12/22/2022

    Let customers speak for us

    from 193 reviews
    Liz
    HBH = MAGIC

    I’ve suffered from dry scalp scaries for my entire life, even turning to medicated shampoos and foams which caused bad side effects like scalp burns and parched strands. Not to mention the worry of harsh chemicals seeping into my skin…I recently purchased the entire HBH shampoo and conditioning system and when I say my life is better now! After just ONE use my scalp was clean and flake free. As if that wasn’t enough, the HBH system leaves my color treated tresses more moisturized than any other brand I have used & my hair is never weighed down!
    I’m one month in with the HBH system and I’m never leaving home without it, again!

    HBH Professional
    03/31/2025
    S Hall
    New discovery

    I happened to stop into the store about a month ago and tried a travel size of the detangling cream. This is the best product I’ve ever tried, I will definitely resupply and try more products in the future.

    HBH Professional
    03/08/2025
    Scalp Elixir
    ASHLEY HARRIS
    Scalp Elixir

    I LOVE the smell of this!!! I also love the fact that there is tea tree oil in this that helps with maintaining a healthy scalp <3

    Scalp Elixir
    02/18/2025
    Shyah
    10000000/10

    If I could give her a 1000/10 I would. I suffer from scalp psoriasis and it gets really bad in the winter time. ANY other shampoo would never get my scalp so clean and clear! I could not believe my results! I got the 3oz Cleaning System and used every product, everything smells so good and isn’t heavy at all! If you wanted somebody to tell you stop looking and just buy it here I go!! JUST BUY the product it’s literally the best and she has a customer forever!! I added before and after pictures!

    HBH Professional
    02/05/2025
    Aloe•Dration
    ASHLEY HARRIS
    Aloe•Dration

    I LOVE THIS PRODUCT!!!! I wish that this was a leave in because it’s the only thing that gives me that crunchy curly look that I adore. Because of my love for this look, I have used the product & left it in. It is short lived because it does need to be washed out but the vibrancy that it brings to my hair is impeccable!!!! Please make a leave in of this product!!!

    Aloe•Dration
    01/21/2025
    Nutri Hair Detangler
    ASHLEY HARRIS
    HBH Products

    I LOVE all of the products. Everything smells like a piece of candy & I adore how the Rejuve shampoo gives an invigorating menthol feel!

    Nutri Hair Detangler
    01/05/2025
    Nuturize Shampoo
    Karen
    Holy grail

    Bought this for my boyfriend and he loved it !!!

    Nuturize Shampoo
    01/02/2025
    Nutri Hair Fertilizer
    Keshia Porter

    Very good products, I will be purchasing again.

    Nutri Hair Fertilizer
    12/28/2024
    The Protector
    Teddi Fox
    Magic in a Bottle!

    As someone who wears my natural curls a lot of the time, I MUST use a heat protector anytime I’m applying heat. Also, bc I’m not trying to burn/damage my hair. This protector is perfecttttt and a little goes a long way. Smells so good and leaves your hair weightless and shiny. *sighs* HBH Products never miss and I never have a wash day without em!

    The Protector
    12/27/2024
    Nutri Hair Fertilizer
    safiya payne
    Great product

    I bought this item for my 6 month old daughter. So far, I love this product. Great moisturizer and it also smells great!

    Nutri Hair Fertilizer
    12/26/2024
    Aloe•Dration
    Brittini
    This works amazing

    I have suffered with horrid sebborheic dermatitis for the better part of my life. This Aloe-Dration has made me a believer. I have used prescribed foams, shampoos, topical solutions you name it with little success. One use of Aloe-Dration and my scaling/flaring has been dramatically reduced. I will never not have this product in my home. Thank you to the HBH team.

    Aloe•Dration
    12/24/2024
    Cultivator Conditioner
    Solaria Pernell

    I absolutely love this conditioner. Made my hair extra soft and moisturized. I will buy over and over again

    Cultivator Conditioner
    12/18/2024
    Nuturize Shampoo
    Lo The Don
    A Little Goes a Long Way

    Again, typically I only use a dime size of shampoo since I became natural back in 2009 due to shampoos mainly stripping our hair but BABY this moisturizing shampoo is BOMB! First off, I used 3 pumps of it, and it was way too much. I could definitely use one pump, and it would've given a sufficient lather.

    Nuturize Shampoo
    12/18/2024
    Nutri Hair Detangler
    Lo The Don
    Coils POPPIN!

    I have 4C hair fine/thin and this detangler made my kinks and coils POP! I allow my hair to air dry, and it feels so soft. I'm used to use a cream that I have to scoop with my had but the spray bottle came in handy. I believe in little manipulation as possible so to go from bottle directly to the hair was perfect.

    Nutri Hair Detangler
    12/18/2024
    Nutrify Shampoo
    Lo The Don
    Dirt Knots Wear?

    I typically only use a dime size of shampoo on my hair but since I bought the small bottle and did not know the power of it I decided to do 3 pumps. I had twists in my hair for 3 months and it was able to do what a vinegar rinse would do. Strip my hair of all the old dirt, sweat, and gunk but be gentler. I felt my hair loosen us knots QUICK.

    Nutrify Shampoo
    12/18/2024
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